Customer Service

Exemplify the city's:

  • Mission statement
  • Value statements
  • Leadership model

Be an ambassador

  • Maintain a positive attitude
  • Greet everyone with a smile
  • Take pride in personal appearance
  • Project a professional demeanor

Treat every customer with importance

  • Be respectful
  • Treat internal and external customers with an equal sense of urgency
  • Keep promises/word/commitment

Provide prompt, accurate service

  • Take ownership/be accountable
  • Be knowledgeable
  • Follow up with customers

Customer Service Training Opportunities Telephone Doctor

Employees are encouraged to view the Telephone Doctor DVDs as a team training event. DVDs may be viewed in the Customer Service conference room located on the first floor of City Hall, 825 W. Irving Blvd. For checkout, contact Susan Adams at (972) 721-3790 or complete the checkout form below and email to Susan Adams.