Treat internal and external customers with an equal sense of urgency
Provide prompt, accurate service
Take ownership/be accountable
Follow up with customers
Customer Service Training Opportunities Telephone Doctor
Employees are encouraged to view the Telephone Doctor DVDs as a team training event. DVDs may be viewed in the Customer Service conference room located on the first floor of City Hall, 825 W. Irving Blvd. For checkout, contact Susan Adams at (972) 721-3790 or complete the checkout form below and email to Susan Adams.