City Service Request

To access the new portal simply follow these steps:

  1. Visit the CityWorks website .
  2. Logon: Username is IRVING; password is IRVING (case-sensitive).
  3. Once logged in, select the Department from the drop-down list.
  4. Select the group in the left pane.
  5. Select the problem in the right pane.
  6. Then fill out your address, office location and a description of the problem.
  7. Be sure to include your name and a phone number or email you can be reached at.
  8. To submit your service request, click SAVE on the Cityworks tool bar.
  9. Your service request will now be routed to the appropriate location.
  10. If you like, you can add an additional request by clicking on the NEW button on the Cityworks tool bar.
  11. Close the browser to exit.

CityWorks: Creating a Service Request (PDF)